Susan – Your Automated Answering Service!

Susan – Your 24/7 Automated Answering Service!

Susan makes sure your business never misses a call or message — even when you’re knee-deep in a job. Acting like a friendly receptionist who works 24/7, she automatically answers inquiries through WhatsApp, Facebook Messenger, or your website chat. Using your onboarding details, she gives customers quick, professional answers to common questions, captures leads, and makes sure urgent messages get to you right away.

With Susan, your customers always feel heard, you capture more leads, and you spend less time tied to your phone.

Core Features

1. Automated Response Handling

Answers common customer questions (hours, services, pricing, location)
Keeps replies natural, friendly, and professional
Routes urgent or complex requests directly to you or your team

2. Lead Capture & Follow-Up

Collects names, phone numbers, emails, and inquiry details
Adds leads into CRM or Google Sheets automatically
Sends reminders for pending leads so nothing slips through

3. Multi-Channel Support

Handles WhatsApp, Messenger, Instagram DMs, and website chat
Keeps your brand's tone consistent across platforms
Integrates with Jerry (Social Media) and Steve (Google) for unified messaging

4. Smart Features

Smart Handoff – Detects when a human needs to step in
Sentiment Analysis – Flags negative messages for faster response
Response Suggestions – Offers quick-reply templates to save time

Always Answering

Answers common questions instantly, even after hours.

Customer Capture

Collects customer info so you never miss an opportunity.

Multi-Channel.

Handles WhatsApp, Messenger, and website chat in one place.

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